Holiday Inn St Louis
At the end of 2011, we did a deep dive into our data to see how our customers were performing across numerous metrics. We looked for standouts among our hotel clients, and to no one’s surprise we found many. One in particular is the Holiday Inn St Louis. This small, 119-room property was outperforming all other Revinate customers in terms of online review response rate as well as response time. I looked at the property’s usage report and found that the sales manager, Lauren Barry, was their most active user so I reached out to see if she would be interested in sharing her story. See more...
Mexico Grand Hotels
Mexico Grand Hotels represents two resorts, Hacienda Encantada Resort & Spa and Marina Fiesta Resort & Spa. As the name implies, Hacienda Encantada Resort & Spa is a contemporary, Hacienda-style, all-inclusive luxury resort located on the tourist corridor in Cabo San Lucas. Marina Fiesta Resort & Spa provides the best location at a great value. It is well known for its all-inclusive dine out concept, offering a la carte, all-inclusive dining at restaurants and bars outside the Resort. See more...
Taj Campton Place
Taj (luxury full-service hotels, resorts and palaces) is the flagship brand for Taj Hotels Resorts and Palaces. Spanning world-renowned landmarks, modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories. And when it comes to monitoring online feedback from guests, multiple Taj properties in the United States use Revinate. See more...
Holiday Inn Club Vacations
Holiday Inn Club Vacations® is a growing network of seven branded vacation resorts, with an additional location in Las Vegas set to join the brand in 2012. Holiday Inn Club Vacations began using Revinate at their flagship property, Orange Lake Resort, the largest resort in the network with 2,478 villas. In 2012, the brand plans to expand its use of Revinate to all seven resorts. See more...
Courtyard Magnificent Mile
Courtyard by Marriott Magnificent Mile Downtown Chicago is a 306 room hotel in the heart of the city. Unlike other classic city center hotels in Chicago, Courtyard by Marriott is just six years old and boasts an Art Deco-inspired design. The price and location make the hotel a favorite for both leisure and business travelers alike. See more...
Manchester Grand Hyatt San Diego
Manchester Grand Hyatt is a 1,625-room hotel located on the water and within reach of the city’s numerous attractions, including the Gaslamp Quarter, the San Diego Zoo and Sea World. The hotel features a full-service spa, tennis courts, a 24-hour gym, an outdoor pool and hot tub and a world-class marketing department. See more...
The Roosevelt Hotel
For a classic New York City hotel experience, nothing comes close to The Roosevelt Hotel. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location at Madison Avenue and 45th Street in midtown Manhattan. See more...
The Peabody Hotel
The Peabody Orlando is a luxury hotel located in the heart of Orlando’s world-renowned attractions. With extensive meeting space and in close proximity to the Convention Center, the hotel caters to business people looking for a luxurious retreat following a day of work. Later this year, The Peabody Orlando will be revealing its $450 million expansion, bringing the room count to more than 1600. Barb Bowden is the General Manager of the hotel. See more...
Wine Valley Inn and Cottages
Wine Valley Inn & Cottages is located in downtown Solvang, California. Managed by Broughton Hospitality, the 65 room Inn offers old-world hospitality with accommodations for every taste and budget. See more...
InterContinental Montelucia
InterContinental Montelucia Resort and Spa is a luxury property in Scottsdale, Arizona. Set in the breathtaking foothills of Camelback Mountain, the property features 293 guest rooms as well as 34 multi-million dollar privately-owned villas on 35 acres of lush desert landscape. The hotel opened to the public in 2008. See more...
Waterford Hotels and Inns
Waterford Hotels and Inns, Inc. was founded in 1985 with a specific objective in mind. The goal was to provide management and consulting services from the hotel owner's perspective, a unique concept in an industry frequently driven by the interests of the management company. See more...
Greystone Hotels
Greystone Hotels is a well-established West Coast hotel owner and hospitality management company based in San Francisco, with an eclectic range of properties in California and Oregon. An early adopter in using online reviews as a barometer of guest satisfaction, Greystone Hotels has been paying attention to public guest feedback since the first hotel review sites launched. See more...
Kimpton Hotels and Restaurants
In 1981, Bill Kimpton pioneered the boutique hotel concept in the United States. His dream was to provide weary travelers with a haven of comfort, service, security and style. His dream has become a reality. According to Market Metrix Hospitality Index™, Kimpton has the highest customer satisfaction scores (93%+) and emotional attachment scores (89%) of any hotel company operating in the United States. See more...
Hilton Hotels
Hilton Austin is an 800-room property that caters to both business and leisure travelers. At the end of July, 2010, the staff began using Revinate to manage their online reviews and social media mentions. See more...
Paradise Point Resort & Spa
In August, 2010, Destination Hotels and Resorts took over the management of Paradise Point Resort & Spa in San Diego. At the time, the resort’s TripAdvisor Popularity Index was at 121, (out of 249 hotels) smack dab in the middle of its market and at the bottom of page four on TripAdvisor for San Diego hotels. Less than a year later, the hotel has gained 59 points and is ranked 62. Paradise Point Resort & Spa can now be found on page two of TripAdvisor’s San Diego listings and it continues to see gains. See more...
Parc 55 Wyndham
Parc 55 Wyndham hotel is a 1000+ room property located in the heart of San Francisco’s bustling shopping and business center. The hotel caters to both business and leisure travelers looking for luxurious accommodations in a prime location. Parc 55 Wyndham is managed by a subsidiary of Highgate Hotels, L.P., a management company that takes online reputation management very seriously. In May, 2010 the management company did a review of their reputation management solution mandated at the property level. The previous solution, ReviewAnalyst, was replaced by Revinate at its 30 hotels, including Parc 55 Wyndham. See more...
Hyatt Regency Chicago
Hyatt Regency Chicago is a AAA Four Diamond hotel located in downtown Chicago, minutes from the Magnificent Mile. The 2019 room hotel caters to both business and leisure travelers and is a Hyatt flagship property. See more...
Grand Hyatt Kaua'i Resort and Spa
Grand Hyatt Kauai Resort & Spa is a Four-Diamond hotel in Kauai that offers something for everyone, including a spa, a championship golf course, multiple restaurants and pools and so much more. The 602 room hotel caters mostly to vacationers so online reviews, proven to impact bookings, are taken very seriously. See more...
Delta Hotels and Resorts
For many brands and hospitality companies, rolling out new technology across multiple properties can be a daunting project. But when Canada-based hotel chain Delta Hotels and Resorts made the decision to get serious about its online reputation, Revinate assured the team that implementation would be quick and painless. And now, less than a month after roll-out to 46 properties, Delta is singing Revinate’s praises. See more...
Shutters on the Beach
Independently owned and operated by the Edward Thomas Collection, Shutters on the Beach is a luxury hotel that is conveniently located within 20 minutes of the Los Angeles Airport, Beverly Hills and Hollywood. Shutters is also within walking distance of the quintessential oceanside Santa Monica Pier. See more...