Your mission control dashboard for guest profiles
Guests management made easy
Activate targeted direct revenue campaigns with confidence. Revinate Guests works to provide you with a comprehensive, unified view of your guest profiles — across properties or even your entire portfolio. Think of it like a wizard that answers your questions related to guest database account management.
Revinate Guests Everything you want to know about your most valuable guests
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Let’s add more intelligence to that — what is the average stay of your guest. How often do they return to stay with you. What’s their average spend with you. Revinate Guests dashboard pulls in data from Advanced Profile Synthesis reports and the different Revinate communication products — Revinate Marketing, Revinate Reservation Sales, Revinate Ivy, Revinate Guest Feedback — into a single location.
Let’s add more intelligence to that — what is the average stay of your guest. How often do they return to stay with you. What’s their average spend with you. Revinate Guests dashboard pulls in data from Advanced Profile Synthesis reports and the different Revinate communication products — Revinate Marketing, Revinate Reservation Sales, Revinate Ivy, Revinate Guest Feedback — into a single location.
REVINATE GUESTS
Segment builder
Rich, intuitive UI that allows you to build segments easily.
- Ability to segment campaign engagement stats, Ivy sentiment, upsell history, NPS, and other filters provided by their reservation systems integrations.
- Create segmentation on rolling date ranges to anticipate when guests arrive and reporting.
- Richer segmentation of the entire hotel portfolio at the group level allows users to navigate specific reservation details for more personalized and targeted campaigns.
REVINATE GUESTS
Rich guest profile cards
A consolidated view of information across tech systems and Revinate products:
- Understand the lifetime value of each guest through merged profiles across reservation system integrations.
- View all merged profiles and select fields within a simple dashboard.
- View lifetime engagement archives, including Ivy conversation sentiment, transactions from onsite vendors, inbound and outbound calls from Reservation Sales, email marketing campaigns, cart abandonment, and webchat.
REVINATE GUESTS
Loyalty tiers
Know which guests to surprise and delight by providing unique benefits and perks with loyalty tiers.
- Understand the hotel’s most loyal guests based on stays of the previous year.
- Customize the qualifying timeframe to determine the best program for an individual hotel.
- Display the loyalty tier of a guest on their Rich Guest Profile with an available selection of icons.
REVINATE GUESTS
Arrivals and departures reporting
A consolidated view of information across Revinate products:
- Contact information
- Merged profile status
- Aggregated lifetime metrics including transactions
- Future and past reservations drawn from PMS, restaurant, golf, and spa booking systems
- Upsell preferences based on requests and offers
