The power of identity resolution
Unify guest data, deliver personalized experiences, and drive loyalty like never before
Identity resolution is like a hotel’s superpower, bringing together guest data from every source—reservations, spa, golf, restaurants, and more—into one unified profile. Powered by machine learning, our identity resolution automatically cleans up messy, unreliable PMS data and merges duplicate guest profiles, even when variations exist. By connecting clues like emails, phone numbers, and behaviors, hotels can “unmask” their guests across channels. The result? Personalized experiences, smarter marketing strategies, and loyalty-boosting offers that make guests feel like VIPs every time—all without hours of manual data cleanup.
Identity resolution is like a hotel’s superpower, bringing together guest data from every source—reservations, spa, golf, restaurants, and more—into one unified profile. Powered by machine learning, our identity resolution automatically cleans up messy, unreliable PMS data and merges duplicate guest profiles, even when variations exist. By connecting clues like emails, phone numbers, and behaviors, hotels can “unmask” their guests across channels. The result? Personalized experiences, smarter marketing strategies, and loyalty-boosting offers that make guests feel like VIPs every time—all without hours of manual data cleanup.
Why a CDP is your ultimate superpower
Why a CDP is your ultimate superpower
As a hotelier, you have access to billions of guest data points from your golf, spa, restaurant reservation systems, hotel booking systems, folio – even your Revinate activation products. Our customer data platform brings all this together, so you can make data-driven decisions instantly. Driving direct bookings is now your superpower.
As a hotelier, you have access to billions of guest data points from your golf, spa, restaurant reservation systems, hotel booking systems, folio – even your Revinate activation products. Our customer data platform brings all this together, so you can make data-driven decisions instantly. Driving direct bookings is now your superpower.
Understanding identity resolution
Understanding identity resolution
Why does data ingestion matter? Without it, your guest insights stay fragmented, limiting your ability to create meaningful, personalized experiences. Build a complete 360 view of your guests — their preferences, behaviors, and spending habits — to deliver tailored marketing, boost loyalty, and drive direct bookings like never before.
Why does data ingestion matter? Without it, your guest insights stay fragmented, limiting your ability to create meaningful, personalized experiences. Build a complete 360 view of your guests — their preferences, behaviors, and spending habits — to deliver tailored marketing, boost loyalty, and drive direct bookings like never before.
Businesses believe siloed and poor data quality impacts revenue growth by 25% and more
Employees lose 12 hours per week looking for data, says Forrester
Businesses believe siloed and poor data quality impacts revenue growth by 25% and more
Employees lose 12 hours per week looking for data, says Forrester
Before guests arrive at your hotel, they already have one clear expectation: to enjoy their stay. But each guest has their own needs and demands. How do you keep up with all of them while making sure your guests are satisfied? By simply getting to know them. The best way to do that at scale is with first-party data.
