Customer story: Streamlining and scaling agent coaching
Despite having accolades like a 5-star rating from the Forbes Travel Guide, The Broadmoor struggled to drive bookings. They simply lacked the visibility they needed to provide necessary coaching to reservation agents.
After implementing Revinate’s Reservation Sales, Sarah Stephens, the Reservations Manager, was better able to find and review calls that can be used for coaching. The reporting functionality also made it easy to keep track of schedules, call flows, and conversions.
What was the result? The team’s outbound revenue increased by 98% year-over-year. Take a look at the full customer story for even more details.