Customer story: Implementing a review response strategy

Differentiating their property in the competitive Portland, Oregon market was a challenge for the Inn at Northrup Station. They needed more visibility through online review platforms.

The Inn at Northrup Station team turned to Revinate to help improve their online reputation. Before long, they had developed a solid plan for managing the volume of reviews and responding to them.

In just 6 months, the Inn at Northrup Station was able to climb to the #3 spot on Tripadvisor. To learn more about this property’s success, read the full story.

See the customer story >>

Related links

Revinate Feedback thumbnail for 2023 benchmark report

NAM reputation management overview


Encouraging guest reviews


Respond to negative reviews


Ready to increase your direct bookings?

Share your challenges and we will partner with you to show you the best available solutions.