Extending Great Service Beyond the Stay
Revinate customer, Mark Hopkins San Francisco, was recently praised in a guest’s blog for its excellent customer service, before and during a hotel stay.
Using Twitter as an extension of its already great customer service, the hotel engaged with Andrew before he checked in and then surprised and delighted him with a great room, free internet access and a nice welcome note. Read the guest’s account of his experience here. Note how the exceptional service he receives makes him want to write a great review on TripAdvisor. If you provide exceptional service, guests will want to share their experiences, as Andrew proves.
Congrats to Mark Hopkins San Francisco and BCV, the firm behind the hotel’s incredible social media engagement, for this social media victory.