This morning Daniel Edward Craig and I hosted a Webinar about what to do when guests threaten you with social media retaliation or use social media to request special attention. While social media brings incredible opportinuies for hoteliers, it can also bring out the greediness in people who understand the power of the platforms to spread opinions. We shared some real scenarios and discussed how best to respond.
Please find a link to the Webinar slides here. You can also view the Webinar below. As always, we would love any feedback.