Revinate’s New Customer Support Center

While managing your guest feedback, have you ever wondered which review sites allow management responses? Have you found yourself curious about how to respond to a negative review? As a result of our many problem-solving conversations with our 30,000 hotel customers over the years, we have assembled a wealth of tried-and-tested best practices that will help you most effectively engage with your guests. As a result, we’re pleased to announce the launch of our newly revamped Revinate Support Center, your single destination for Revinate’s extensive library of tips and tricks.

With the new Support Center, Revinate customers can access exclusive best practices, how-tos, and user guides any time from a desktop or mobile device. The content has been reorganized by each of Revinate’s four products, and has been equipped with a more efficient search bar, so you can easily find the answers you are looking for.

If you are a new Revinate customer, you can to access training videos or sign up for a training webinar. If you consider yourself an old pro and want to see how you can continue to optimize your Revinate experience, we have premium content for you too.

Lastly, we’d like to end this post with a giant thank you. Why? Because we wouldn’t have been able to curate the knowledge base we have without the partnership, input, and collaborative spirit of our customers. Thanks, and happy learning!

(Please keep in mind, you will need to log in to the Revinate application to access the Support Center.)

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4 responses to “Revinate’s New Customer Support Center

  1. We seem to be missing a review from Booking.com in our Revinate account. Some some reason the review which came in afterwards does appear, but the one below does not.
    9.6
    Your Booking.com reviews page
    Anonymous
    Staff 10.0
    Facilities 10.0
    Cleanliness 7.5
    Comfort 10.0
    Location 10.0
    Value for money 10.0
    This review from Booking,com was on April 10, 2017, in which shows on our Booking.com page, but not on Revinate.

    Thank you

    1. Hi Mark,

      Please email our Customer Success team – support [at] revinate.com They can help you with this issue.

      Thanks!

    1. Hi Jamie,

      Sure! Please email support[at]revinate.com and a member of our Customer Success team will be happy to help you!

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