Newest Revinate Hero: Lyn Aoki

Revinate Heroes: Lyn Aoki

Lyn Aoki, Senior Director of Guest Services & Brand Standards, Corporate, for Aqua-Aston Hospitality, an Interval Leisure Group Company, found that creating a guest service culture pays off—and can be measured and benchmarked. Learn how she benchmarks her staff’s soft skills, find out why she calls housekeeping “the heart of the house,” and read her ideas for creating great experiences not only for guests but also for her own team.

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