Announcing Instagram Integration in Revinate

Last year, we wrote about how hotels can benefit from engaging on Instagram. L2 reports that 82% of hotel brands have created a presence on the platform, with the majority of brands identifying Instagram as a social media priority for 2013.

For hoteliers that haven’t been introduced to the application, Instagram is an online photo-sharing and social networking service that enables users to take pictures, apply digital filters, and share them on a variety of social networking sites such as Facebook and Twitter. With over 100 Million users, knowing what Instagram photos your customers and prospects are posting about your property, your competitors and your market is a critical component of proactively managing your online reputation.

Instagram provides hotel marketers with an excellent opportunity to share professional and user-generated photos about their properties, and it is quickly becoming a popular channel for travelers to share their travel experiences.

Today, we are excited to announce that Instagram photos will now be included in Revinate search results. This feature is a major time saver as all of your hotel-related Instagram content will be visible to you without having to visit the application. When you click on your search tab in the Revinate dashboard to view your social media mentions, any Instagram results with a matching hashtag (#) will show up in the photos section. You can then click on the photo so you can comment and engage with the user, provided you are already logged into the application.

In addition to being able to view and comment on the photo, you will be able to save it, share it with colleagues via e-mail, add a ticket for a colleague to take action, share it on Facebook or post it on Twitter, all straight from the Revinate dashboard. Moreover, when you share the photo, its link is automatically shortened with our custom URL shortener, allowing you to measure and report on social media engagement metrics directly from our system. With this new integration now available to you, your proactive reputation management efforts will be even more comprehensive.

Goodbye Messy Guest Data, Hello Advanced Profile Synthesis