Recently, we published an article on the top five globally trending topics in online hotel reviews to help hoteliers understand which services and amenities mattered most to guests in 2017. In this article, we drill down on each topic’s sentiment (positive and negative) to provide hoteliers with some actionable advice for improving guest satisfaction. … Continued
Category: Guest Satisfaction Surveys
The results are in… Revinate has analyzed more than eight million survey responses across more than 3500 hotel customers to understand what works (and what doesn’t) when it comes to designing and sending guest surveys. For example, did you know that surveys sent between 1pm and 4pm have the highest completion rates? Hotels collect guest … Continued
We’re wrapping up the year here at Revinate with some exciting features for our Revinate Surveys customers. Users now have access to new features in our Satisfaction Reports that will help them segment and gain deeper insights about guests based on surveys data. I guess you could say it’s the gift that keeps on giving! … Continued
Most hoteliers now understand the critical role that guest feedback plays in new bookings, repeat bookings, ancillary revenue and overall customer satisfaction. In fact, simply responding to online reviews leads to an increase in bookings, according to TripAdvisor. Hotels that provide a management response to reviews are 21 percent more likely to receive a booking … Continued
While the ultimate goal for your Revinate Post-Stay Surveys is to get the highest completion rate possible, you can’t do this if guests aren’t opening your emails. Here are the basic elements of a successful Post-Stay Surveys email campaign.