Category: Industry News


What Recent TripAdvisor Changes Mean for Hoteliers

TripAdvisor recently announced that it is changing how it displays accommodation options to travelers in destination search results. This change also means an update to the ranking algorithm, which will better measure the consistency of business performance over time. So what does this mean for hotels? Keep reading to find out…   Growth of Private … Continued


Who to Watch in Travel and Hospitality: 9 Names You Should Know

An industry filled with diverse talent and innovative thinking, hospitality and travel attracts some of the brightest minds and highest achievers. From operators, consultants and developers to educators, award-winning writers, and bestselling authors, these veterans of the hospitality sector stand out among the pack.   1. Jon Albano, Founder & CEO @LodgingMetrics Recognized as a … Continued


Hotel Loyalty is Dead…or is It?

Back in 2016, I first took a closer look at loyalty, ultimately asserting that hotel loyalty is dead. Well… not dead, but rapidly evolving, with points and redemption models failing to impress the modern traveler. After nearly two years of healthy debate with numerous hoteliers on this topic, and some alarming new research from McKinsey, … Continued


Executive interview: Oliver Geldner on distribution, marketing & revenue

Right before the holiday season, I had a chance to interview Oliver Geldner to talk about hotel marketing, revenue, and distribution. Oliver has a wealth of knowledge in the field, with more than 30 years’ experience in the hospitality industry. He is an expert in e-commerce, digital marketing, distribution, and profit management. He has worked … Continued