Category: Industry News


Who to Watch in Travel and Hospitality: 9 Names You Should Know

An industry filled with diverse talent and innovative thinking, hospitality and travel attracts some of the brightest minds and highest achievers. From operators, consultants and developers to educators, award-winning writers, and bestselling authors, these veterans of the hospitality sector stand out among the pack.   1. Jon Albano, Founder & CEO @LodgingMetrics Recognized as a … Continued


Hotel Loyalty is Dead…or is It?

Back in 2016, I first took a closer look at loyalty, ultimately asserting that hotel loyalty is dead. Well… not dead, but rapidly evolving, with points and redemption models failing to impress the modern traveler. After nearly two years of healthy debate with numerous hoteliers on this topic, and some alarming new research from McKinsey, … Continued


Executive interview: Oliver Geldner on distribution, marketing & revenue

Right before the holiday season, I had a chance to interview Oliver Geldner to talk about hotel marketing, revenue and distribution. Oliver has a wealth of knowledge in the field, with more than 30 years’ experience in the industry. He is an expert in e-commerce, digital marketing, distribution and profit management. He has worked in … Continued


Five Ways to Ensure Your Hotel is Prepared for GDPR

  The General Data Protection Regulation (GDPR) is the most significant piece of European privacy legislation in the last twenty years and will have a huge impact on the hospitality industry. Is your hotel prepared? GDPR takes effect on May 25, 2018. This sweeping, detailed regulation requires businesses to protect the personally identifiable information (PII) … Continued