Category: Thought Leadership


What hoteliers can learn from a home concierge company

hello alfred cover image

If you happen to read tech blogs or stay on top of the real estate market, you may have seen the recent $40M funding announcement of Hello Alfred. Hello Alfred is a Manhattan-based startup that partners with developers to offer apartment-dwellers concierge services, like grocery shopping, cleaning, and dry cleaning pickup. Developers that offer Hello … Continued


Hotel Loyalty is Dead…or is It?

Back in 2016, I first took a closer look at loyalty, ultimately asserting that hotel loyalty is dead. Well… not dead, but rapidly evolving, with points and redemption models failing to impress the modern traveler. After nearly two years of healthy debate with numerous hoteliers on this topic, and some alarming new research from McKinsey, … Continued


Executive interview: Oliver Geldner on distribution, marketing & revenue

Right before the holiday season, I had a chance to interview Oliver Geldner to talk about hotel marketing, revenue, and distribution. Oliver has a wealth of knowledge in the field, with more than 30 years’ experience in the hospitality industry. He is an expert in e-commerce, digital marketing, distribution, and profit management. He has worked … Continued


Five Ways to Ensure Your Hotel is Prepared for GDPR

  The General Data Protection Regulation (GDPR) is the most significant piece of European privacy legislation in the last twenty years and will have a huge impact on the hospitality industry. Is your hotel prepared? GDPR takes effect on May 25, 2018. This sweeping, detailed regulation requires businesses to protect the personally identifiable information (PII) … Continued