Artificial Intelligence (AI) and Machine Learning are buzzwords getting a lot of mileage these days in publications across dozens of industries. Do they live up to the hype or are they just another fad? Well, let’s see how they have made an impact so far. Artificial Intelligence and Machine Learning in Travel Looking back, … Continued
Is there a lesson to be learned from the rise of Airbnb?
The hotel industry has always had competition from alternative accommodations—from guesthouses to timeshares to cruise ships. In recent years, however, the Internet-fueled growth of the sharing economy has led to the meteoric rise of peer-to-peer rental sites like Airbnb. On the heels on the news that Airbnb is valued at ten billion dollars, more than … Continued
Recent research has shown that there is only one thing that guests would prefer over a complimentary breakfast or free parking, and that is Wi-Fi. (Source: Hotels.com 2013 Survey) Nowadays, the first thing a guest tries, before your quality breakfast or your comfortable bed, is the quality of your Wi-Fi. Modern travelers are hyper-connected and … Continued
It is widely known that online review feedback has become critical to the success of hotels and resorts. Users’ reviews are not only influencing other travelers’ booking decisions but are now informing management practices at the property level. While negative feedback is being leveraged for training and retraining programs, positive feedback is feeding into employee recognition … Continued