It’s widely accepted in hospitality that social media has the ability to surprise and delight your guests, support your property’s customer service initiatives, and increase the likelihood that guests will share positive experiences on review sites after they have checked-out. However, a recent stay by our VP of Marketing shed light on how hotels are beginning to tie these social media initiatives to staff performance.
Learn about this new hospitality trend – How Social Media will Change Hospitality Compensation Plans – on Hotel Business Review’s HotelExecutive.com site, which picked up our story.
