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Knowledge Base: Responding to Reviews

Reviews 
are 
playing
 an
 increasingly
 important 
role
 in 
booking
 decisions. 
Some 
would
 say 
that 
online 
reviews 
deserve 
even 
more
 time than 
internal 
surveys, 
as 
the 
feedback 
is 
just 
as 
(if
 not
 more) 
valuable, 
and 
the 
impact 
is 
public.

This article in our knowledge base describes, at a high level, some of the best practices for responding to reviews.

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