Knowledge Base: Responding to Reviews
Reviews
are
playing
an
increasingly
important
role
in
booking
decisions.
Some
would
say
that
online
reviews
deserve
even
more
time than
internal
surveys,
as
the
feedback
is
just
as
(if
not
more)
valuable,
and
the
impact
is
public.
This article in our knowledge base describes, at a high level, some of the best practices for responding to reviews.
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