For the first time, online reviews and recommendations are driving more bookings than either location or price. Your reviews have never been more important in the definition of your hotel. But you don’t have to sit back and watch your reputation get formed. You can play a large role by responding to reviews and engaging with your guests and prospects on the leading review sites and OTAs.
Join Michelle Wohl of Revinate and special guest, Daniel Edward Craig, former hotel GM turned consultant, for an engaging Webinar that will cover real-life examples and success stories. You will learn:
* The differences between the review sites and site guidelines for responding to reviews
* Best practices in responding to negative AND positive reviews
* Tackling the most difficult issues that come up in reviews
* Putting together an action plan for your hotel
This free, 1-hour webinar includes 45 minutes of content, inspiring case studies, and concludes with a 15-minute question and answer period.
Who Should Attend:
General Managers, Directors of Revenue Management, VPs of Sales and Marketing, E-Commerce Managers, Social Media Managers and any hotel associate that’s passionate about growing their hotel’s online reputation in 2011.