Revinate Adds Tickets and Action-Oriented Alerts
Today we’re excited to launch a few very important updates based, as usual, on the invaluable feedback we receive from our clients.
Among other great improvements, today’s release includes two features that should help clients more easily engage with their customers.
The first one is ‘Tickets’. Tickets is a complete workflow solution to manage and collaborate on your responses to the reviews you receive. Use tickets to:
- Add Notes to reviews
- Ask a colleague to respond to a review
- Discuss a review internally
- Ask a colleague to investigate an issue reported about a stay
- Provide information to colleagues that can be used for marketing purposes
- Or for any other collaborative purpose
The second is ‘Daily & Weekly Alerts’. Now more action oriented, the alerts now include “Recommended Actions” along with additional data on Social Media Mentions, TripAdvisor Market Ranking, and Review Keywords.
Revinate clients can check out the help desk for details on the new features. If you’re not yet a customer and would like a demo of the new features, please contact info@revinate.com.
Related Posts
How to choose the right hospitality software for your tech stack
Guests checking in and out. Rooms being prepared by capable hotel staff. Special requests and room service orders coming in from guests [...]
10 Hotel marketing KPIs (and how to use them!)
Behind exceptional hospitality, hoteliers make strategic decisions every day using the best data they have available to continuously improve the guest experience [...]
4 email campaign examples for Ramadan and Eid al-Fitr
Get inspired for Ramadan and Eid al-Fitr with these successful email campaigns Ramadan is a special time for Muslims, with over 2 [...]
How to choose the right hospitality software for your tech stack
Guests checking in and out. Rooms being prepared by capable hotel staff. Special requests and room service orders coming in from guests [...]
10 Hotel marketing KPIs (and how to use them!)
Behind exceptional hospitality, hoteliers make strategic decisions every day using the best data they have available to continuously improve the guest experience [...]
Insights that drive results
Subscribe now to get the latest content
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. *Required fields.