Yesterday, Revinate’s new mobile application was covered by HotelNewsNow.com. In an interview, Scott Youngblood, the General Manager at The Hilton Minneapolis St. Paul Airport, Mall of America, was asked to discuss the merits of the application. Here is an excerpt of the interview below. You can read the full article here.
Youngblood said he uses a mobile app from Revinate to monitor his hotel’s social media engagement. He said he receives alerts anytime a new review is posted about the Hilton, whether he’s “on the floors working with my team or at my kid’s basketball game on the weekend.”
“To log in to the Web-based site to take action can sometimes be cumbersome,” he said. “I like to have the ability to receive alerts, research and respond to travelers concerns on the app.”
Youngblood said he’ll often assign tasks to members of his team while offsite.
“It’s hard to read a review in a boardroom a week after it has been published,” he said. “While you still need to have that meeting for strategic purposes, we’re now able to receive alerts and take action with reviews.”