How to Communicate with Your Guests About Coronavirus
It’s inevitable that coronavirus will have an impact on your bottom line. According to the Global Business Travel Association, nearly 50% of businesses have already canceled or postponed at...
Online, Offline: Keeping Your Reputation Intact
Leaders of the hospitality industry came together in Nashville last week at the STR Hotel Data Conference...
Imagine every guest is a review writer
If you trained all employees to expect every guest to write a review, how would that change...