CRM + Surveys a Perfect Marriage
When I began my journey at Revinate nine years ago, I spent the majority of my time meeting with Operations teams to discuss our surveys and reputation management solutions....
We’ve spent a lot of time on this blog explaining topics like the influence reviews can have...
Personalization of the Guest Journey
The first step for hotels is to capture their guest data to start building profiles of each...
Are hotel surveys really helping to serve guests?
Recently, I stayed at a hotel and following my stay they requested that I complete a guest...