A Deep Dive into 2017’s Top 5 Globally Trending Topics
Recently, we published an article on the top five globally trending topics in online hotel reviews to help hoteliers understand which services and amenities mattered most to guests in...
Why Hoteliers Should Use Review-Style Satisfaction Surv...
Review-style surveys have several advantages over traditional guest satisfaction surveys.
How to Compose your Guest Satisfaction Survey Questions
You’ve planned your survey, you’ve established your tone. But the way you ask your questions can really...
How Social Media is Causing Hotels to Rethink Guest Sat...
The rise of social media has led to an influx of user-generated content across the Web. Hotel guests are sharing...