The Ultimate Upsell Strategy to Maximize Ancillary Revenue
Airlines promote seat upgrades to enhance a flight experience, and McDonald’s has been upselling its customers for years simply by asking, “Do you want fries with that?” In hospitality,...
Responding to Online Reviews: The Positive Sandwich Met...
Your guests are talking about their experience with your property on review sites and OTAs. Prospective guests...
Booking Buttons on Facebook, IHG Aquires Kimpton, and S...
In recent hospitality news, Facebook released Call-to-Action buttons for brand pages, IHG acquired Kimpton, and L2 reported...
The Guide to Hotel Online Review Sites
Hotel management responses to online reviews are extremely important. But because there are so many different review...