The hospitality industry should be incredibly proud. For the second year in a row, one of its own, Hilton, came in first on the Fortune 100 Best Companies to Work For® 2020 list. Kimpton Hotels and Resorts also landed in the top ten and Hyatt, Marriott International, Inc and Four Seasons Hotels and Resorts also made the list.
It makes sense that hospitality companies would rank well on this list. Hoteliers understand that when you treat your employees well, they are more likely to treat guests well. This sentiment is shared by the other leaders on the list. Four Seasons Hotels and Resorts, which has made the list for 23 years, is famous for operating by the Golden Rule – to treat others as you would have them treat you. Their PR team states, “This simple, universal rule has allowed Four Seasons employees around the world to deliver a consistent level of service to each and every guest, while maintaining relationships marked by respect and kindness with fellow colleagues.”
Referring to the honor of being named number one, Christopher J. Nassetta, president & CEO of Hilton says, “We are in a people business – a business that relies upon the talent and passion of our team to deliver incredible experiences to our guests. We do this through our relentless focus on creating an exceptional workplace culture for all, and we are grateful for this meaningful recognition during our milestone 100th year.”
To understand what makes Hilton the best company to work for, we researched some of the programs that make 96% of employees say that Hilton is a great place to work. Here are our favorite five:
- Thrive@Hilton: In 2017, Hilton kicked off this program described as a ‘Team Member Value Proposition’. It supports the well-being and performance of Team Members with industry-leading benefits for mind, body and spirit, recognition and support to meet their professional needs.
- Heart of House: A few years ago, Hilton realized that it’s back-of-the-house spaces didn’t reflect the way that the company feels about its employees. So they got to work refurbishing the staff spaces in all the hotels. Their goal was to improve the employee experience and, in turn, reduce turnover, improve customer service, and drive profitability.
- Go Hilton: Perhaps the most popular benefit, Go Hilton enables team members to go out and explore the world. The program provides Team Member discounts at Hilton properties around the world.
- Lead@Hilton: Lead@Hilton is the company’s holistic Leadership Development framework that focuses on developing Team Members at every step of their career – from entry level to senior leadership. Hilton is committed to lifelong-learning and providing Team Members with resources to help them reach their full potential and meet their career dreams.
- Paid Parental Leave: A family-friendly company, Hilton knows parental leave is one of the most important benefits for any working parent. All Team Members who are new parents—including fathers and adoptive parents—receive four weeks of fully paid parental leave. New mothers who give birth receive an additional eight weeks of maternity leave, for a total of 12 weeks of fully paid leave.
With these programs, Hilton has made it clear that caring for customers doesn’t happen unless you first care for your employees. When employees are trusted and supported, they can focus their energies on providing customers with exceptional experiences.