#WebWednesday Must-Reads, 2012 Year-End Edition

Image Source: Digital Trends, Facebook

Happy #WebWednesday Revination! With this being the last of our mid-week round-ups until the new year, we figured it would be a good idea to look back on some articles covering the best of social media and hospitality technology trends in 2012, as well as share our post popular blog posts from this year. We hope you have a Happy New Year, and see you in 2013 for your next #WebWednesday digest!

Social Media in 2012

2012 Year in Review: The Year of You

Facebook: 2012 in Review 

2012 Year on Twitter

Foursquare’s 2012 Updates

Google Zeitgeist 2012

Our Most-Popular Reads in 2012

Leveraging Online Reviews and Social Media to Improve Hotel Operations

Understanding Voice of the Customer Data

Using Social Media and Mobile to Improve Guest Satisfaction

How To: Twitter Tips for Hotels and Restaurants

Mixed Reviews – Three Tips on How to Respond

How to Drive Customers to Book Direct

Hotel Best Practices with Facebook Timeline

How To: Instagram Tips for Hotels and Restaurants

Why Customer Service and Social are Linked

Choosing the Right Social Media Tactics


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