online review management

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“Since we’ve started using Revinate, we’ve been able to do so much more with online feedback than ever before. We can determine which departments are performing well, identify issues efficiently, make the necessary improvements, and communicate all of this with the public more often. It’s all a very streamlined process.”

Icha Annisa, Marketing Communications Officer

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The Aston Kuta Hotel & Residence is an expansive, four-star hotel and condo located in Bali, Indonesia. With more than 200 rooms and lots of meeting space, the property caters to both the business and leisure traveler. Marketing Communications Officer, Icha Annisa, comments, “Our close proximity to both the Ngurah Rai International airport and renowned Kuta Beach makes us appealing to both audiences. We certainly have a varied customer base.”

The diversity of guest profiles makes it more difficult for the hotel to understand and implement customer feedback. Annisa and her team were drawn to Revinate to help efficiently tackle this challenge. She says, “In the past, we would spend – at both the corporate and property-level – hours each day checking each and every social media and online review site before tending to our other main responsibilities as marketers and e-commerce professionals. Now that we’re using Revinate, we’re able to monitor our online reputation in less than half the time with confidence that we are seeing every mention.”

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