online review managementBack to library
“The amount of time that I save using Revinate is incredible. I am responsible for putting together a monthly report of our online reviews and before Revinate, it was an incredibly time consuming project. Now I just run a report and there’s no manual work.”Diann Hartman, Public Relations Manager
Grand Hyatt Kauai Resort & Spa is a Four-Diamond hotel in Kauai that offers something for everyone, including a spa, a championship golf course, multiple restaurants and pools and so much more. The 602 room hotel caters mostly to vacationers so online reviews, proven to impact bookings, are taken very seriously.
Diann Hartman is the public relations manager at the resort and the resident Revinate power user. In fact, Diann’s feedback on the product has helped guide Revinate’s roadmap. She says, “There were just a few features that I wanted to see Revinate implement and in just a couple of months, all my wish-list features were implemented. It’s great to partner with a company that really listens to its customers and continuously rolls out new features based on what we really need.”