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“Revinate has truly streamlined the online reputation management part of my day. By using Revinate’s real-time alerts feature, I can focus all of my attention on my other time-consuming marketing priorities while still remaining attentive to customer feedback.”Shannon Little, Marketing and Events Coordinator
Memphis-based restaurant group Huey’s Restaurants has a great story to tell its customers. Since opening in 1970, the company has promised its guests satisfying burgers, a fun atmosphere where you can write on walls and shoot frill picks, a diverse and extensive beer list, as well as live blues music every week. With such a fun dining experience, the company has been able to harness social media to deepen loyalty and strengthen brand advocacy with its devoted clientele.
While social media has helped the company increase its audience reach, driving customer reviews had historically been a challenge. Shannon Little, Marketing and Events Coordinator says, “Since I focus a lot of my time engaging with our customers through social media, in-store communications, media relations, advertising and more, I have to be extremely efficient with any other task on my plate. Prior to Revinate, I responded to reviews that came in on a daily basis, but had to painstakingly visit over a half dozen review sites to do so. I realized the importance of our responses, but it was absorbing far too much of my time.”