online review management

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“With Revinate, it’s easy to manage the hotel’s online reputation that’s being driven by user generated online reviews. Staying on top of this input helps the Management Committee keep a good pulse on the guests experience and then share that feedback with their team of associates.”

Jennifer Kedinger, Social Media Marketing Manager


Hyatt Regency Chicago is a AAA Four Diamond hotel located in downtown Chicago, minutes from the Magnificent Mile. The 2019 room hotel caters to both business and leisure travelers and is a Hyatt flagship property.

Jennifer Kedinger is the social media marketing manager at the hotel. As her title suggests, Jennifer is responsible for driving sales and loyalty for the hotel and restaurants through social media. While many hotels don’t yet have employees dedicated to social media, Jennifer is starting to see more and more hotels dedicate staff to social programs, especially among Hyatt Hotels, where her success has attracted a lot of attention.