online review management

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"Revinate’s Social Media Searches helps me find people who are looking for hotel recommendations in San Diego. It is a huge improvement over Google Alerts. It’s much more comprehensive and has proven to be a great tool, allowing me to find new business for both the hotel, and the spa."

Kristin Helms, Electronic Sales and Marketing Manager


Manchester Grand Hyatt is a 1,625-room hotel located on the water and within reach of the city’s numerous attractions, including the Gaslamp Quarter, the San Diego Zoo and Sea World. The hotel features a full-service spa, tennis courts, a 24-hour gym, an outdoor pool and hot tub and a world-class marketing department.

Machester Grand Hyatt San Diego was one of the first Hyatt properties to adopt Revinate, now a brand standard among Hyatt hotels in North America. Kristin Spitz, Electronic Sales and Marketing Manager, is credited with finding and championing Revinate at the hotel. She says, “I was spending about three hours a day visiting all the review sites and seeing what was being said about our property. When I saw how much time I could save with Revinate, I knew it was a must-have service.” Using Revinate, Kristin estimates she saves more than two and a half hours a day, giving her more time to drive sales and engage with guests.