online review managementBack to library
“When I saw Revinate for the first time, I was thrilled. Finally, I had found a simple platform that would aggregate all our online reviews into an easy-to-use dashboard.”Gabriel Ibarra, Marketing Director
Mexico Grand Hotels represents two resorts, Hacienda Encantada Resort & Spaand Marina Fiesta Resort & Spa. As the name implies, Hacienda Encantada Resort & Spa is a contemporary, Hacienda-style, all-inclusive luxury resort located on the tourist corridor in Cabo San Lucas. Marina Fiesta Resort & Spa provides the best location at a great value. It is well known for its all-inclusive dine out concept, offering a la carte, all-inclusive dining at restaurants and bars outside the Resort.
Recognizing the influence that online reputation has on a guest’s booking decision, Mexico Grand Hotels has always devoted time and resources to monitoring online reviews. When Revinate reached out to Mexico Grand Hotels in August, 2011, the hotels were eager to learn more. They were struggling to manually search the Web for mentions of their properties, and while they weren’t yet familiar with Revinate, they knew there must be a better way to find out what guests were saying about them online.