guest satisfaction surveys

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" We were able to increase our average room rates by 15% without negatively impacting sales, thus increasing profits. This boost in revenue is directly related to the surge in feedback volume and the strategic changes we were able to make very quickly because of the data we get from Revinate."

Philip Lategan, General Manager


At Revinate, the relationship with our clients begins with the sale but grows throughout the years. It always delights us to see how our platform helps our customers rise to new heights. One such customer is the Morning Star Express, an independent hotel in Pretoria, South Africa. The hotel signed up for Revinate service in October 2013, purchasing the entire Guest Feedback Suite, which includes Online Reputation Management, On-Site Surveys and Post-Stay Surveys. One year into adoption, we wanted to tell the story of the hotel’s success.