online review management

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"With Revinate we have been able to to cut the number of steps needed to respond to a review by more than 33%, which allows our on-site hotel management teams to respond to reviews while maintaining a focus on what they do best…managing their hotels.”

Lee Byrd, Director of eCommerce


South Carolina-based hotel management and ownership group OTO Development has a tradition of excellence that is rooted in efficient development practices and exemplary operational performance. Recognized by Hilton Hotels as Developer of the Year as well as a recipient of Marriott’s highest honor – the Partnership Circle Award – the company has thrived for many years and has a portfolio of high-achieving properties. Nevertheless, OTO Development still faces several challenges as a company. With over 30 select service hotels in major markets – where growth in supply continues to outpace demand – the company faces tremendous competition. Moreover, the company has numerous large brands in its portfolio, each with different policies and procedures around online reputation management. Faced with these difficulties, the company turned to Revinate to help get their properties on the same page and more engaged with online reputation management.