online review management

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"Revinate has proven itself to really care about its customers, providing quick turn around for support tickets and direct lines of communication at any time."

Angie Ho, VP of Online Marketing


Pan Pacific Hotels Group portfolio features 28 premium hotels, resorts and serviced suites across Asia, North America and Oceania. Pan Pacific ® is a leading brand in Asia and the Pacific Rim with hotels offering premium accommodations and services. PARKROYAL® is a collection of comfortable leisure and business hotels and resorts located in the heart of cities and interesting locales across Asia Pacific.

In mid-2011, Angie Ho, Vice President of Online Marketing, asked her colleagues in Seattle to start looking for a software solution that would help the properties manage their online reviews and social media mentions.  While one of the properties had been using an automated solution, the other properties were manually checking online reviews, a process that wasn’t comprehensive or efficient.  Knowing that a better solution than the one in use must exist, the team went to work.