online review managementBack to library
“By using Revinate, we have been able to react faster than ever before when it comes to online feedback. With more reviews at our disposal than ever before, we have been able to very quickly identify specific weak operational areas and eliminate the problems immediately.”Tamara Bürgisser, Manager of Marketing & PR
Like many hotels in Europe, the Radisson Blu Hotel, Hamburg, a Carlson Rezidor Hotel Group, property, is faced with the threat of new hotel supply entering an already competitive market. To gain a competitive advantage, the biggest hotel in Hamburg uses Revinate to better understand its guests and its online reputation and has put an online reputation management program in place to consistently improve its position in the market. Like all hotels in the Carlson Rezidor portfolio, providing exemplary guest service at the property is the paramount priority and Revinate has given the hotel a leg up.