online review management

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“I can’t thank Revinate enough for introducing this technology to our property. It has allowed us to pay even closer attention to guest comments and take immediate actions to improve our service levels. I have introduced Revinate to many fellow housekeeping managers here in the Middle East and I will continue to recommend it to hoteliers.”

Barfaab Sharief, Housekeeping Manager

SUCCESS STORIES

The Ramada Downtown Dubai is a 181-room property located in Dubai’s most affluent and vibrant district. The hotel welcomes a diverse, international audience and understands that delivering personalized service is the key to maintaining positive guest satisfaction levels. Says Housekeeping Manager Barfaab Sharief, “We cater to a very discerning audience in Dubai. Our guests expect perfection when it comes to their stays with us. In a market where travelers have so many hotel options, it only takes one negative encounter to lose a guest’s patronage.”

In order to keep guests happy, the property established a series of programs to help. Sharief explains, “We’ve always been committed to guest service. We even have a dedicated department, called ‘Meet and Assist,’ to ensure all guests’ needs are met.” Revinate Scorecards coupled with these face-to-face initiatives make it easy to evaluate guest satisfaction scores and identify specific ways each team can improve. Before Revinate, the hotel team had to spend countless hours trying to understand its online reputation standing.

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