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“Now, with Revinate, it’s easy for us to see and understand our competitive strengths and challenges. Sentiment analysis in Revinate makes is really easy to see how we compare in a qualitative way. This data is incredibly valuable to our sales team.”Anisha Yadav, Revenue Manager
Taj (luxury full-service hotels, resorts and palaces) is the flagship brand for Taj Hotels Resorts and Palaces. Spanning world-renowned landmarks, modern business hotels, idyllic beach resorts, authentic Rajput palaces and rustic safari lodges, each Taj hotel reinterprets the tradition of hospitality in a refreshingly modern way to create unique experiences and lifelong memories. And when it comes to monitoring online feedback from guests, multiple Taj properties in the United States use Revinate.
Taj Campton Place, located in San Francisco, California, has been using Revinate for close to a year. After a 30-day trial, Anisha Yadav, Revenue Manager, was part of the team that made the recommendation to the corporate office in India to switch from another software solution to Revinate. Since switching to Revinate, Taj Campton Place has seen its TripAdvisor Popularity Index score go from 40 to 16, indicating that when a hotel begins to actively monitor its online reputation, use the feedback to improve operations and guest satisfaction and focus on measurable results, guests take notice and share their delight publicly.