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“Revinate Surveys has improved our post-stay responses by more than 125%. And, our Net Promoter Score is usually around 70, which means that we are driving very satisfied guests to share their feedback publicly. I love that I can monitor our response rates closely to optimize performance by making small changes to the survey and email invite.”Annie Barrett, Director of Customer Relations
Just 20 minutes to all major attractions in Orlando, The Florida Hotel and Conference Center is a 511-room, 50,000 square feet facility located in one of Central Florida’s largest indoor shopping malls, The Florida Mall. Thirty years old, the building has had a rich history since it originally opened as a Crown Plaza. Current ownership began on May 4, 2004, and for nearly a decade the hotel has set itself apart with a focus on guest service and customer satisfaction.
While customer satisfaction can mean many things to many people, at The Florida Hotel and Conference Center it means a singular focus on providing guests with a great experience and constantly striving to improve, whether through upgrades to the building or new technology to help the hotel run more efficiently. Empowered by the owner, the leadership team is encouraged to pursue new ways of doing things and staying ahead of industry trends across all facets of the business. With solid financial backing, the hotel staff is in a great position to act quickly to take advantage of new opportunities and resolve issues as they arise, even when it requires capital.