online review managementBack to library
“We still have an abundance of personal interaction with our guests who are religious about sharing their in-person feedback with us. But there is a new millennial generation of guests we’re encountering that prefers to give feedback on a device in private rather than face-to-face. The On-Site Surveys provide an avenue for these guests to share their comments.”John Lamont, Room Operations Manager
Revinate On-Site Surveys Case Study
A Revinate client since 2011, The Florida Hotel & Conference Center was one of the first customers to adopt Revinate On-Site Surveys, an innovative iPad solution for capturing guest feedback during the stay or visit. With On-Site Surveys, hotels can collect real-time feedback from customers or day visitors, and with real-time alerts, staff can be notified of guest comments that require immediate attention.
The Florida Hotel & Conference Center was intrigued by On-Site Surveys as it was interested in capturing as much on-site feedback as possible from all of its patrons – whether they were in-house guests or visitors frequenting the hotel’s vast meeting and public spaces – more efficiently and comprehensively.