online review management

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“With daily alerts, Revinate ensures that we’re always on top of what is being said about the hotel. This attention to feedback means that we can quickly and effectively rectify any issue that has been reported, which means that we can improve our operations in real time.”

Jan Gutzmann, Executive Assistant Manager


The Millennium Hotel Abu Dhabi is a five-star business lifestyle hotel situated along the famous Corniche stretch. With breathtaking views of the Capital Gardens and the Arabian Gulf’s sparkling turquoise waters, Millennium Abu Dhabi is just feet from Abu Dhabi’s main business district and very close to the Abu Dhabi Mall and Marina Mall shopping centres.

Over the last few years, online review sites were becoming more and more important to the hotel. To try to get a grasp on what guests loved about their stay and what changes they would like to see, staff would routinely scour the internet for reviews and mentions. The process was time consuming and not comprehensive enough to provide them with confidence in their knowledge of the true guest experience.