How to maintain guest satisfaction during COVID-19
Today, as hotels are planning for recovery after a long year of losses, it is more important than ever to gather and use guest feedback in order to maintain...
Hotel Surveys: Three Tips for Crafting Email Body Copy
To increase the success of your hotel email surveys, two metrics that are important to watch are...
Hotel Surveys: A Guide to Performance Metrics
We find that most guests are happy to leave you feedback. They just need a reminder to...
Why Hoteliers Should Use Review-Style Satisfaction Surv...
Review-style surveys have several advantages over traditional guest satisfaction surveys.