21c Museum Hotels - Revinate

21c Museum Hotels

Much more than a place to spend the night, 21c Museum Hotels is an innovative union of boutique hotel, cultural center, and contemporary art museum, each of its three properties features uniquely branded chef-driven restaurants and world-class contemporary art by today’s emerging and internationally acclaimed artists.

“We’re keenly focused on the value of reviews and customer feedback,” says Jane Ferebee-Grady, Executive Assistant in Corporate Operations, “responding to all reviews, public or private, is standard operating procedure.”

Last year, the team at 21c Museum Hotels realized that they could be conducting better analysis of their review data. Not only that, but responding to all online reviews was taking a massive amount of time for the person responsible.

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