Sub-Processor

Welcome to Revinate’s Sub-Processor repository page where we maintain a current list of sub-processors authorized to process personal data for Revinate’s services. Revinate undertakes to use a commercially reasonable selection process by which it evaluates the security, privacy and confidentiality practices of proposed subprocessors that will or may in the future have access to or process personal data.

Entity Name	Description of Processing	Entity Country	Related Revinate Services
Amazon Web Services, Inc.	Cloud Service Provider	USA	All
Google Inc.	Cloud Service Provider and platform that measures customer usage of our services	USA	All
Salesforce	Customer Relationship Management	USA	All
Marketo	Marketing automation for customers and prospects	USA	All
Intercom	Lifecycle communications to customers and prospects	USA	All
Twilio Inc	Cloud based customer communication Platforms including Twilio and SendGrid	USA	All
Pendo	Product experience platform that measures customer usage of our services	USA	All
TaskUs	Back Office Support & Administration	Philippinen	All
Zuora	Financial tool to manage customer subscriptions and invoicing	USA	All
GoCardLess	Users that pay via direct debit will authorize processing through GoCardLess	USA	All
Stripe	Users that pay via credit card will authorize electronic processing through Stripe	USA	All
Log(n)	Used to provide supplemental engineering resources	Costa Rica	All
Mismo	Used to provide supplemental engineering resources	United States, Uruguay, Mexico	All
Globant S.A.	Used to provide supplemental engineering resources	United States, Colombia	All
Svitla	Used to provide supplemental engineering resources	United States, Ukraine	All
LogRocket	Customer experience platform that measures customers usage of our services	USA	All
DBT	Used for operational workflows around customer analytics	USA	All
EnginTech	Used to provide supplemental engineering resources	United States, Pakistan	Ivy
GoLiveSMS	Used to power communications	USA	Ivy
Bandwidth	Used to power communications	USA	Ivy
SendWithUs	Cloud based customer communication Platform	USA	Feedback
Tripadvisor	Guests that submit Revinate Surveys may authorize to share their name and review to Tripadvisor	USA	Feedback
Mailgun	Cloud Based Email Router	USA	All
Zerobounce	Email verification service to identify false email addresses	USA	Marketing

Revinate Affiliates

Depending on the geographic location of a Customer or their authorized users, and the nature of the Revinate Services provided, Revinate may also engage one or more of the following Affiliates as Processors when accessing Customer Data to deliver support and similar services to a Customer:

Revinate B.V.	Niederlande
Revinate Singapore PTE Ltd.	Singapur
Buehner-Fry, Inc., a Nevada corporation, dba NAVIS	USA
Go Moment, Inc.	USA

Requesting More Information about a Sub-processor

Please email privacy@revinate.com to receive more information on a sub-processor regarding its role for Revinate and its security controls. If you are a Revinate Customer and wish to enter into our Data Processor Agreement, please email us at privacy+dpa@revinate.com.

Objecting to a Sub-processor

After reviewing information related to a particular sub-processor that we can provide upon request, an objection to a sub-processor can be made by emailing privacy@revinate.com with subject line “Sub-processor Objection.” The email must contain the your name, your company name, the sub-processor you object, and your grounds for the objection. When making a submission, you must confirm in writing that you are a Revinate customer and an authorized representative of your company.