Keeping up with all the feedback for your hotel can sometimes be overwhelming. Here at Revinate, our goal is to make this process as simple and streamlined as possible for you. The more you can focus on the information most relevant to you, the more time you’ll have to tackle the hundred other items on your to-do list. And who doesn’t like saving time?
In the interest of saving you more time, we revamped our Revinate Surveys™ Real Time Alerts. Until recently, Real Time Alerts were not customizable to specific questions on the survey. For example, the housekeeping manager might have received an alert any time a survey with a poor Net Promoter Score came in, even if the guest responded positively on all housekeeping related questions. While informative, there’s not much for housekeeping to do in response, and that manager’s r time is probably better spent on more actionable feedback.
Now, you can set up Real Time Alerts to notify you based on responses to specific survey questions. Housekeeping managers can get alerted when a guest replies negatively on housekeeping questions only, or to any other question that matters most to that person. You can also set up an alert for when a guest replies positively to a specific question, perhaps to reward your colleagues in charge of that department on a job well done. As soon as a survey is received matching the criteria of your alert, an email is sent straight to your inbox with the guest’s information as well as their responses to all questions, making on-the-go reading a breeze.
These are just some of the many ways in which these specific, targeted alerts already have saved our customers significant time. For Revinate users interested in setting up Real Time Alerts for Revinate Surveys, please visit our HelpDesk article on the topic.