Design beautiful guest satisfaction surveys to collect feedback and improve the guest experience.

Improve Guest Satisfaction

Encourage guests to publish reviews to TripAdvisor and Google to increase review volume and ranking.

Boost Reviews & Rankings

Measure hotel and department performance, track sentiment to identify areas for operational improvements.

Collect Guest Feedback

MÁS INFORMACIÓNMÁS INFORMACIÓNMÁS INFORMACIÓN
"Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I've made for this hotel so far.”
- Phillip Lategan, General Manager, Morning Star Express Hotel
“Owning the guest experience is at the core of everything. I don't believe you can be 100% perfect, but we have to know our business and know our guests so well that we never let someone fall through the cracks with an unhappy experience.”
– Jamie Fox, Director of Rooms, The Hotel Emma
Revinate Surveys is the best way to collect feedback, improve the guest experience, and boost review volume and ranking.
"Being on the first page of TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I've made for this hotel so far."
Personalizar la experiencia de los huéspedes es fundamental. Creo que nadie puede ser 100 % perfecto, pero tenemos que conocer nuestro negocio y conocer a nuestros huéspedes tan bien para nunca permitir que un huésped pase desapercibido y no esté conforme con la experiencia”.

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Revinate Surveys is the best way to collect feedback, improve the guest experience y boost review volume and rankings.

Guest Satisfaction Surveys for Hotels

Guest Satisfaction Surveys for Hotels
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With Guest Satisfaction Surveys

Collect actionable post-stay feedback with review-style surveys that encourage guests to give feedback about their stay.

COLLECT FEEDBACK

Example guest survey for a hotel showing net promoter score, and satisfaction questions.
Increased ranking on TripAdvisor by Revinate Surveys customers.
+15 %
Increased ranking on TripAdvisor by Revinate Surveys customers.

Net Promoter Score (NPS)

Understand guest satisfaction with the NPS. Then use Revinate Marketing to send relevant emails to promoters and detractors.

Use logic to display or hide questions based on guest responses to get the relevant and detailed feedback you need.

Conditional Questions

Send custom surveys to different audiences by building guest segments based on any PMS or contact list field.

Segmented Surveys

BOOST REVIEWS & RANKINGS

with TripAdvisor & Google Publishing

Boost your rankings with a steady stream of fresh reviews published to TripAdvisor and Google after guests complete their surveys.

With Smart Segmentation & Targeting

Increase in new review volume on TripAdvisor seen by Revinate Surveys customers.
Increase in new review volume on TripAdvisor seen by Revinate Surveys customers.

with Full Feedback Reporting

Integrate Surveys with Revinate Reputation into one customizable dashboard to get a complete picture of your guest feedback.

IMPROVE GUEST SATISFACTION

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Análisis Semántico

Identify areas for operational improvements by discovering what guests like and dislike about your hotel through the analysis of hundreds of topics.

Get a full breakdown of your survey performance including response rate, email statistics, review volume, and rankings.

Results & Performance

Monitor how each department is performing, spot trends, and set alerts to improve guest satisfaction across all areas.

Department Scores

Setup notifications and real-time alerts based on review site, rating, or topic to increase staff response time and resolution.

Design a single view of the key metrics you care most about to evaluate your online reputation.

Get real-time notifications, reporting, and respond to reviews on the go. Available on iOS and Android.

“Some of our guests have been staying with us for 20 years, they always stay here, and love it. We just needed a way to encourage them to talk about us online."
-Greg Bodenlos, Brand Marketing Manager, The Charles Hotel
“Being on the first page on TripAdvisor has huge benefits to our direct bookings. Revinate is the best decision I've made for this hotel so far."
Greg Bodenlos, brand marketing manager at the Charles Hotel
+409 %
15
%
Jamie Fox, director of rooms at the Hotel Emma
Phillip Lategan, General Manager, Morning Star Express Hotel
409 %

With Smart Segmentation & Targeting

Create, edit, and publish surveys for a hotel or group segment in up to 25 languages.

Self Service Design

Hotel guest survey report including survey responses
Guest survey asking them to fill out a TripAdvisor review

Send automated follow-up and thank you emails to increase completion rate show gratitude for the feedback.

Automated Responses

Make it easy for guests to provide feedback with mobile optimized emails and surveys that render well on any device.

Mobile Responsive

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Performance statistics of emails for guest surveys