Try Guest Feedback Premium at no risk
Stay on top of your guests’ expectations during Covid-19 with fully customizable surveys. No long-term commitment required.
What makes this tricky is that as Covid evolves, your guests’ expectations do as well. So it’s not about getting the experience right once. Getting this right means having the tools and processes in place to evaluate expectations with regularity and seamlessly adjust your experience to meet them.
Revinate’s Premium Guest Feedback features include flexible surveys that can be:
Gather the information that matters most right now without being restricted to standard templated questions
Collect pre-arrival information with Covid-19 questionnaires. Check in mid-stay to understand if you’re meeting guest safety expectations. Request feedback post-stay so you can optimize the experience for the next guest.
We make it easy to distribute surveys via email, QR codes, unique URLs and on mobile devices around your hotels.
As on-property services may be limited, find out from guests how this impacts their expectations so you can anticipate and deliver on their needs. Uses can include everything from concierge, golf, restaurants and more.
Sign up before September 30th and secure the option to opt-out within your first 90 days. No questions asked.
We know many things are uncertain at the moment, so to help equip your team with the tools necessary to shift your guest experience in real time, Revinate is offering our Premium Guest Feedback package with the option to opt-out in your first 90 days.
Analyze feedback trends so you can identify when guest expectations are shifting and deliver against them
Easily respond directly to individual guests so that you can make an impact in real-time
Evaluate and optimize guest engagement with your surveys so you can gather more feedback
Automatically attach survey responses into your guest’s Rich Guest Profile
Sign up before September 30th and secure the option to opt-out within your first 90 days.
Understanding your guests’ expectations and their on-property experience has always been important to managing profitable hotels. Today, with Covid-19 complications in play, these aspects are no longer just important, they are the most vital factor in securing sustainable demand over the next year.