Online Reputation Management: Revinate

PROTEL has brought a new solution to the Turkish hospitality market that will be revolutionary in interactions on social media platforms like Twitter, Expedia, Facebook and TripAdvisor.

August 3, 2015 – PROTEL has become an official reseller of Revinate Reputation™ and Revinate Surveys™ to the hospitality market in Turkey and Cyprus. Revinate is a pioneer in the field of online reputation management for hotels, helping hotels capture, measure and optimize the guest experience by bringing together all online reviews, survey data, and social media mentions into a single, integrated system.

With Revinate’s Reputation and Surveys products, hoteliers can gain insights on what their guests like and dislike about their properties. They can use guest feedback to make smart operational changes, deliver personalized experiences, gain intelligence to beat their competitors, improve ratings on review sites, and drive new bookings.

Turn what you’ve learned about your guests into profit and satisfaction

Revinate connects to many existing hospitality platforms including IDeaS Income Solutions, the leader in the hospitality pricing and revenue management software, and OPERA Property Management System. The connection between IDeaS and Revinate enables hotels to consider factors of such as customer satisfaction, social media presence, and competitive positioning into pricing decisions.

“We saw the need for new solutions in hospitality, given the increasing importance of social media. For this reason, in Turkey and Cyprus we partnered with Revinate, which is the pioneer in hotel reputation management. Thanks to this collaboration, businesses will be able to have effective tracking and monitoring of social media platforms such as TripAdvisor, Facebook, and Twitter. In this way, we aim to take management in hotel operations to a higher level by providing revenue management, direct reservation and central marketing solutions,” says the General Manager of Protel, Murat Sicakkanli.

About Protel
Founded in 1989, Protel offers the world’s leading software and hardware solutions preferred by the hospitality industry. The offered solutions consist of the highest added value, proven success and most preferred products and services on a global scale. Protel provides customer support with its expert team round the clock. Optimizing its all products according to the needs of the hospitality industry, Protel with its 26 years of knowledge and experience creates the complete solutions that combine the applications of enterprises and facilities in Turkey.

About Revinate
Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Using guest data combined with its marketing engagement platform, hotels can better understand and engage their audiences, increasing loyalty and revenue. The company is headquartered in San Francisco, with offices in New York, Amsterdam, Singapore, Cape Town and Sydney. Revinate counts over 25,000 of the world’s leading hospitality brands as customers. To learn more, please visit www.revinate.com or email info@revinate.com.

For more detailed information, contact:
Christina Norair
Director of Partnerships
info@revinate.com