Integration Type: Livechat & chatbots
Reimagine guest communications with the most advanced conversational AI for hospitality.
- Provide instant answers in 130+ languages on your guests’ favourite social media and messaging apps
- Boost direct bookings and increase upselling
- Automate processes and reduce your staff’s workload
HiJiffy was born in 2016 to better connect hotels with their guests through the development of the most advanced conversational AI for hospitality. Today, over 1,600 hotels across over 50 countries use HiJiffy’s solutions.
HiJiffy’s Guest Communications Hub empowers hotels to boost revenue through increased direct bookings and upselling opportunities, as well as to enhance the guest experience by digitalising and automating interactions throughout the entire customer journey.
Solutions within the Guest Communication Hub include:
Booking Assistant — a virtual assistant powered by HiJiffy’s proprietary conversational AI, guiding prospective hotel guests through the online booking process and answering FAQs. Available 24/7 in 100+ languages across all communication channels, it automatically resolves more than 80% of guest queries on average.
Virtual Concierge — a virtual assistant powered by HiJiffy’s proprietary conversational AI, available from the pre-stay stage until the departure. It centralises customer care activities and enables personalisation and contactless procedures.
Console — a single platform centralising, automating and measuring guest communications. Its unified inbox streamlines messages from all channels, offers a clear overview of all queries, and generates reports full of useful metrics and actionable insights.