First-party data
All your guest data from across touchpoints, stored in one secure, central location. See opportunities to capture more data and add new sources.
Single source of truth
A 360° view of your hotel guests with their historical revenue and engagement data. Understand your hotel guests at scale.
Advanced targeting
Pinpoint the right guests and send them the right message at the right time to fill the right rooms.
REVINATE MARKETING
Power revenue through email marketing
Deliver personalized campaigns and upsell offers for rooms and amenities through targeted guest segmentation. Automate your email marketing campaigns across your guests’ journeys so staff shortages don’t impact guest experiences. Bring guests who haven’t completed their booking back. Powering revenue is easy with our email marketing solution, Revinate Marketing.
higher revenue per recipient generated by Revinate customers using smart segmented campaigns
“Having real-time results is such a game-changer. With these insights, I can optimize my performance to ensure I’m sending the right message to the right guest at the right time.”
RESERVATION SALES
Capture and convert leads over the phone
Increase voice channel revenue by at least 20% with the tools that will optimize your workforce. Multiply inbound call conversions with trained agents. Capture leads and drive conversions from guests who have not finished their bookings on your website.
Enable data capture of guest demand, personalize guest booking journeys, and get tools to drive incremental revenue growth.
Match calls to the right agent to maximize conversion. Integrated coaching and scoring creates a true sales culture for the voice channel.
Nurture and convert previously lost revenue with personalized, automated email outreach to guests who haven’t booked yet.
REVINATE IVY
Message with guests throughout their journeys
Ivy is an AI-powered text messaging solution that texts with your guests from before they arrive at your hotel until they check out. Ivy can handle routine guest inquiries and offer personalized upsells, such as late check-outs or room upgrades. She can also personalize hotel amenities for your guests based on their preferences.
AI-powered Ivy recognizes the sentiment behind inquiries and isn’t triggered by keywords.
60% of inquiries hitting your front desk can be handled by Ivy through smart responses.
20x ROI when leveraging advanced guest personalization delivered by text messages through Ivy.
“Ivy will give our guests a point of contact at any point during their stay, no matter the hour or location [. . .] freeing up our staff to create more meaningful guest experiences.”
– Bob Jackson, CEO, Vintage Hotel Group
REVINATE GUEST FEEDBACK
Manage reviews and feedback from one dashboard
Improve your guest experience and boost online rankings with consolidated reputation management, guest surveys, and best-in-class reporting. Efficiently manage hotel reviews from sites like Google, Booking.com, and Tripadvisor all in one place.
Aggregate and Respond to online reviews from 100+ sites in a single, customizable dashboard.
Deliver compelling and customized guest surveys for better experiences and higher guest retention.
Analyze your hotel’s performance against your competitors’ online review rankings.
RezForce Lux agents are trained to Forbes Travel Guide’s 5-Star certification standards to provide luxury hotel guests a high-end level of service while generating revenue for the hotel.
Expect peak performance, as RezForce agents consistently earn an overall satisfaction score of 99%. See consistency, too, in winning performances as agents deliver 24/7/365.
RezForce agents deliver an industry leading 99.89% booking accuracy rate for clients. Every call results in guest lead data to capture second-chance bookings and grow the marketing database.
Customer stories
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