Rafaelhoteles Selects Revinate as Online Reputation Management Solution
Amsterdam, The Netherlands – Revinate, the new standard in guest satisfaction, today announced that Rafaelhoteles has partnered with Revinate across its portfolio of nine hotels in Spain. The hotel management company is rolling out Revinate to each of its IHG branded and independent properties.
Rafaelhoteles selected Revinate for online reputation management and guest satisfaction analysis after an in-depth evaluation process. Revinate offers unlimited users and corporate reporting, which enables hotels to get each and every employee engaged in guest satisfaction. “The soul of our business is service and customer satisfaction. Our hotel group makes it a priority to take the relationship with our customers to the next level by responding to them online. We are very aware of the importance of providing fast, agile responses to the questions, comments, and even complaints of our guests,” says Silvia Palazuelos, Sales Director of Rafaelhoteles.
Revinate will also provide Rafaelhoteles with in-depth data analysis on its online feedback. With all of its online reviews in one place, Rafaelhoteles managers will not only have one easy place to manage online reputation. They will also save time on feedback analysis, with an instant, comprehensive picture of what guests like and dislike most about their properties. “Revinate gives us actionable data on the specific expectations of our guests and helps us make smart decisions on where to invest time and resources. We know exactly where we need to improve, and with our focus on delivering excellent customer service, we never forget that we can improve, every day,” says Silvia Palazuelos, Sales Director of Rafaelhoteles.
Rafaelhoteles is an exciting new partnership for Revinate, who is already viewed as the gold standard in online reputation management for hospitality in North America. Marc Heyneker, Co-Founder and VP of Sales says, “Our comprehensive review coverage in all languages gives Revinate the ability to actively expand its services to address the needs of international customers. Having a management company like Rafaelhoteles select Revinate is a great testament to our solution’s strength and value in Europe, and helps strengthen our position across the global market.”
The history of Rafaelhoteles dates back to 1993 with the opening of our first two establishments. The hotel chain currently has a portfolio of nine hotels in Spain, which bring together different management formulas, but remain alike in so far as the deep-rooted hotel values with which they were born: service, innovation and quality. Rafaelhoteles has imprinted its own style in each one of its establishments, combining quality as a corporate philosophy and unbeatable ambience of comfort, functionality and modern features.