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We uncover first-hand the challenges hoteliers are facing during the shortage.



In this report, you will find an in-depth analysis of hoteliers comments from 5 regions across the globe. This report will help you better understand and tackle the labor shortage which is no doubt affecting hotel operations and the guest experience.

The Great Labor Shortage of 2021

Just as hoteliers are beginning to see bookings rebound, a new challenge arises: Staffing the hotel. Finding and keeping staff is proving to be this year’s monstrous challenge.

In This Report

Facing the shortage

When will it stop?

Effects on Operations

Effects on Experience

Overcoming the shortage

The role of automation

Hoteliers comments

The hospitality staffing crisis has been an issue for some time now. According to Business Insider, the U.S. leisure and hospitality sector added 343,000 jobs in June 2021 – but total employment across the sector is still down by 2.2 million, or 12.9%, from February 2020. That leaves a big gap in hotels.

The longer the shortage continues, the more strain there will be on staff members that are currently doing double duty. Hoteliers will need a proper fix to this problem to ensure that employees don’t burn out and quit, leaving even fewer people to complete critical work. While the ‘all hands on deck’ approach works short term, it’s not a sustainable long-term strategy. 

“The shortage has put extra pressure on our reservations, front office/bell, maintenance, housekeeping and conference services teams. We are operating at historically high occupancies and ADRs but with only 70-75% of our normal staffing levels. We are definitely struggling to keep a positive morale/team culture throughout the busiest months”
Anonymous Hotelier

North America